In honor of my favorite conference of the year*, the Contact Center Conference, I’ve put together my favorite blog posts with customer service tips and tricks. *Unless you have a conference you want to hire me for, then that one’s my favorite. The Customer is Always Annoying – Here’s an advanced customer service technique I…Details
No idea what to write today. My brain is like a blank canvas – not the kind that you paint a masterpiece on, but the kind that you shove in a closet somewhere because someone who doesn’t know you very well bought you a canvas once despite the fact that you hate painting and never…Details
Hello! This morning I am going to be speaking to about 600 people at the Restaurant Facility Management Association, and everything is going to go great. Which is usually the case. I deliver somewhere between 50 and 80 keynote addresses every year, and most of them go off without a hitch. But as most professional…Details
As of today, I now have a framed certificate on my wall proclaiming me the Most Ethical Person Alive. I got it while filming some videos about corporate ethics with a company in Dallas, and it’s impossible for me to overstate to you how hilarious it is that I now have this thing. If they…Details
Canada. Oh, how I want to love you! I was in Toronto last week at Humber College, uncrapifying the crap out of them for their 25th annual all-staff professional development week. And seriously, Canada, you’ve conducted the world’s most effective PR campaign ever. You’re the second-largest country on the planet, and absolutely nobody hates you.…Details
Decisions. Our life is full of them, and that’s why our lives are often very annoying. I don’t remember ever agreeing to become an adult, do you? I never asked for this. I was perfectly happy as a child, being force-fed peanut butter and jelly sandwiches because that was the easiest thing for my mom…Details
So one of the nicest things ever happened to me last week, and I’ve been saving it for this week so I could share it with you. If you’ve ever seen any of my Uncrapify Your Life! show, you’ll know that I talk a little bit about how small things often yield the largest rewards.…Details
It’s video Thursday! Here’s part two in our series about interviews. Watch right now to find out how NOT to answer a common interview question.
Hello, everyone!!!!!!! You’ll notice an absurd number of exclamation points to start off this week’s blog. That’s because I’m trying to trick myself into being excited today. Right now I’m so tired that I’m not entirely certain I’m writing this in English. After an evening presentation of Uncrapify Your Life! in Las Vegas, I have…Details
Today’s video is how to totally bomb an interview. Watch now, thank me later! Be sure to share this with your friends who are in the interview process!
Managerial Techniques That Will Help You Receive A Wildly Enthusiastic Round of Applause On Your Retirement Day
Hello again! Last week we talked about various ways to be a terrible salesperson, and I hope you took that to heart. This week, though, we’re going to discuss some of the managerial techniques that will help you receive a wildly enthusiastic round of applause from your employees on the day of your retirement. Every…Details
Simple Steps to Help You Become a Terrible Salesperson If you’re like most people, you’re reading this newsletter in the hope of finding a few ideas that will make you better at your job. But has it ever occurred to you that maybe you shouldn’t try to get any better? There are other jobs, you…Details
I’m glad it’s this week, but that means it’s not last week. Last week someone broke into my girlfriend’s office and stole her phone, along with a coworker’s headphones and someone else’s laptop. I think I would actually rather someone steal my car. What’s a stolen laptop worth – $400, maybe $500? But the information…Details
My laziness is your reward! I didn’t post a video on the blog last week so now I’m sharing two at once! Happy YouTubing!
Welcome back! By now you should be settled back into your normal working routine. The holidays are over, it’s a brand new year, and there are things that need to get done. Or do they? Fortunately for you, I know how to help you avoid the persistent, nagging problem of your ambition. From time immemorial,…Details
Hello, and greetings from Europe! By now I’m back in the United States, but I have written this post from across the pond. So this post will come to you slightly later than most of them, partially because Europe doesn’t have the Internet but primarily because as I’m writing this I don’t think I could…Details
Greetings, and a Happy New Year! I’m actually wishing you a happy new year from the future, because currently I’m in Spain, which means that I’m 6-9 hours older than you are. And let me tell you, 2013 is going to be amazing! They’ve invented so many new and crazy things I can hardly believe…Details
Hello, and welcome back. I’m especially excited to be talking to you today. I’m excited about everything, really – breathing, the feel of the cool winter air on my face, the quiet honking of geese flying overhead, even the occasional poop on my car from all those flying geese. Why am I so grateful for…Details
I’m especially excited about writing this article. Why? Because I am going to be making fun of myself. Last weekend I held my first annual Big Pow! Global Takeover Summit in Lake Geneva, Wisconsin. Some of our people work remotely, and I wanted everyone to have a chance to get together, share ideas, and spend…Details
I just got off the phone with an occasional client of mine who works in the energy industry. I don’t know if you know this or not, but a few weeks ago the International Energy Agency said that, thanks in large part to new drilling techniques, the United States is on track to become the…Details
Welcome to the week of Thanksgiving, where we take a break and give thanks for all the truly important things in our lives – flush toilets, the Internet, and wallabies (they’re so freaking cute, and I’m thankful that they exist).However, some of us are currently thankful that we get a four-day reprieve from our colleagues.…Details