In honor of my favorite conference of the year*, the Contact Center Conference, I’ve put together my favorite blog posts with customer service tips and tricks.
*Unless you have a conference you want to hire me for, then that one’s my favorite.
The Customer is Always Annoying – Here’s an advanced customer service technique I learned from my credit card company. Have an automated message telling people to call back later, even if the wait will only be a few minutes. This should make all of those pesky customers go away!
Horrible Customer Service 101: The Automated Menu – “Awesome! I love automated menus! ” Said no one ever.
Customer Service: That’s Some Fine Print Work, Lou.– The last thing you want to do is make it easy to find simple information.
Fun Ways to Make Your Vendors HATE You! – Just because you are a B2B business, doesn’t mean you can’t have fun too!
How To Make Someone’s Day in Five Minutes or Less – Here’s a post where I tell you what TO do, and it’s one easy tip that will make someone’s day.
Too lazy to read? Watch this video about How To Be Rude To Customer Service!