Innovation is not a skill that only a few can master, and it does not require a re-engineering of your brain. It turns out that every innovation in every industry follows the same (unbelievably simple) process. Want to learn what that process is?
There aren’t four or five or 68 generations in the workplace. We aren’t inventing a new type of person every 15 years, and the differences between us are a lot less complicated than they may appear. Interested in simple, long-term generational solutions?
Sometimes it helps to see what bad leadership looks like in order to know how to be a good leader. There’s all kinds of terrible leadership practices in here – but don’t worry, there’s plenty of good ones too. Ready to drive employee engagement through the roof?
The customer experience has evolved and will continue to evolve based on conditions rooted in basic human psychology. Understand that psychology, and you’ll never waste time trying to predict how to prepare for the future – you’ll simply know what to do. Eager to understand what every customer is really looking for?