Jeff Havens describes, in his backwards way, how to avoid absolute statements during your conflicts. The overwhelming majority of conflicts are the result of mutual miscommunication. When it comes to conflict resolution, very rarely is one side completely right and the other completely wrong.
Author: Jeff Havenshttp://www.jeffhavens.com
Jeff Havens is a professional development expert who addresses leadership, generational issues, and other areas of professional development through a unique blend of content and entertainment. Jeff has written for several business and tech publications including Fast Company, Entrepreneur, BusinessWeek, the WSJ, and has been featured on CNBC and Fox Business.