One of the most important skills a leader needs to develop is the ability to articulate a vision that employees can attach to and rally around. (Indeed, the word ‘vision’ is such a common part of leadership education that I wouldn’t be surprised if you occasionally have visions about creating a vision.) Having a strong…
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Meeting new people is a pain. Not that new people are inherently annoying (although some of them are), but figuring out how to meet them is exhausting. Of course you’re interesting and fun and charismatic and you smell great too, and if you could just start in the middle of the relationship, everyone would realize…
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Every summer I completely understand why tropical countries tend to move at a slower pace than ones further from the equator. Of course the Vikings went on raiding expeditions – what else were they going to do during nine months of Nordic winters? I live in Michigan, where we only get six months of decent…
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I just got the results back from my first personality assessment, and guess what? I’m Intuitive! I’m also a Planner, and I’m Conflict Averse. I knew that last one, ever since my MMA career ended before I ever began training for it, but it was a surprise to learn that I like having things organized…
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When I was a high school teacher, I had a 15-year-old Kurdish student in my 9th-grade English class. He was a terrible student, constantly disrespectful and disruptive, completely uninterested in learning, and a huge challenge to my newly-minted teacher self. I spent far too much time trying to stop him from derailing my entire class,…
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Tech companies get a lot of attention for offering some crazy awesome perks to their employees. Google has on-site masseuses, and Epic Health Systems has a building with a three-story slide in it and another one designed to look like a Dungeons & Dragons game. In fact, these types of perks have gotten so much…
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In my Uncrapify Your Future! keynote, I talk about one of the biggest paradoxes of modern work – namely, that productivity doesn’t always look productive. We are accustomed to valuing things we can see, like typing on a computer or turning a wrench, and so we are often far less impressed by things that don’t…
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By now I’m sure you’ve had somebody tell you to follow your passion. There are entire TED talks, by (inexplicably) respected speakers, telling people that the secret to life is to find what makes you happy and then build everything else around that. They say it blithely, like it’s the easiest thing in the world.…
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I ordinarily don’t write much about my personal life in my newsletters. My job is to talk about business growth – and while there are plenty of parallels between what we do at work and what we do at home, I prefer to keep personal examples to a minimum because everyone’s experience is unique, and…
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Hello, and welcome to one of the most difficult jobs you might ever be unfortunate enough to face – telling somebody they smell bad. I’ll be honest, I’m amazed and saddened by how often someone has asked me how to do this. Apparently there are millions of people blindingly unaware of their own foulness. Why…
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There are hundreds of arguments that divide us. Soda vs. pop, potato vs. potato – that one makes more sense when you can hear it – red state vs. blue state, and I could go on. I myself have been involved in endless arguments with people about exactly which animal is the cutest one alive…
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Somewhere pretty close to 35 years ago this month, I learned how to ride a bicycle. I’d like to pretend that I remember such a pivotal moment in life like it was yesterday, but obviously that’s not true since I don’t even remember exactly when it happened. (Nor do I remember what I did yesterday.)…
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Don’t let another year go by with boring conferences! Let keynote speaker Jeff Havens help!
Every year, billions and billions of dollars are spent trying to convince customers to buy things – clothes, toys, hot tubs, insurance policies, private jets, googly-eye glasses, cosmetic surgery, laser pointers, watches, and at least four other things – and 99.99% of the brain power behind that money is focused on trying to figure out…
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A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone loved me. I was browsing, trying to remember what my favorite color was, when a lady entered in a perfect fury. She was seething, livid, beside herself with rage because the arrangement she had received…
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How Our Current Generational Model Is Failing Us At this point, you’d be forgiven for thinking that the Millennial thing has been talked to death. Billions of words have been written about Millennials, how they differ from their Baby Boomer and Gen X antecedents, and how companies need to change in order to attract Millennial…
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Because A Good Title Is Hard To Find In the next few weeks I’ll be launching my new keynote about how to deliver an exceptional customer experience. It’s called Decoding Your Customers!, which only took about 4 months for me to decide on. It took almost as long to come up with the title as…
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I’m experimenting with those annoying headlines they run on news sites now. “Kid eats pancakes, and then this happens…” What do you think? Anyway, there are an absurd number of people billing themselves as ‘innovation experts.’ Many of them have worked for successful companies, and so what they’re really doing is going around and telling…
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So my wife and I are pregnant. I know some people take issue with me saying it that way, since technically she is the only one who is carrying a baby, but I feel like I’m a part of this process too. I get to wake up at night almost every time she does, I…
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‘Tis the season to squeeze as much money out of your customers as humanly possible! I know that’s not the standard phrase – it’s ‘tis the season to eat jelly,’ in case you were wondering – but the desire to trick people into paying us is always hiding just under the surface. You can hear…
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Maybe you’re staring at next year’s numbers and wondering if your business is going to keep growing. Maybe your company is going through a merger. Maybe you’re getting a divorce. And maybe you just won the lottery and are trying to figure out how to keep everyone you’ve ever known from hitting you up for…
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