The Paradox of Freedom Article

The Paradox of Freedom

When I was a high school teacher, I had a 15-year-old Kurdish student in my 9th-grade English class. He was a terrible student, constantly disrespectful and disruptive, completely uninterested in learning, and a huge challenge to my newly-minted teacher self. I spent far too much time trying to stop him from derailing my entire class,…

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Perks

Look At All The Perks I Have!

Tech companies get a lot of attention for offering some crazy awesome perks to their employees. Google has on-site masseuses, and Epic Health Systems has a building with a three-story slide in it and another one designed to look like a Dungeons & Dragons game. In fact, these types of perks have gotten so much…

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The Value of Not Working

The Value of Not Working

In my Uncrapify Your Future! keynote, I talk about one of the biggest paradoxes of modern work – namely, that productivity doesn’t always look productive. We are accustomed to valuing things we can see, like typing on a computer or turning a wrench, and so we are often far less impressed by things that don’t…

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What Following My Passion Got Me

Where “Following My Passion” Got Me

By now I’m sure you’ve had somebody tell you to follow your passion. There are entire TED talks, by (inexplicably) respected speakers, telling people that the secret to life is to find what makes you happy and then build everything else around that. They say it blithely, like it’s the easiest thing in the world.…

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Thanks to the Doctors That Saved My Daughters Life

A Thank You to the Doctors Who Saved My Daughter’s Life

I ordinarily don’t write much about my personal life in my newsletters. My job is to talk about business growth – and while there are plenty of parallels between what we do at work and what we do at home, I prefer to keep personal examples to a minimum because everyone’s experience is unique, and…

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how to tell a co worker they smell bad

5 Secrets to Telling Someone They Smell Bad

Hello, and welcome to one of the most difficult jobs you might ever be unfortunate enough to face – telling somebody they smell bad. I’ll be honest, I’m amazed and saddened by how often someone has asked me how to do this. Apparently there are millions of people blindingly unaware of their own foulness. Why…

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Results Vs. Process which is more important

Results Vs. Process – What Matters More?

There are hundreds of arguments that divide us. Soda vs. pop, potato vs. potato – that one makes more sense when you can hear it – red state vs. blue state, and I could go on. I myself have been involved in endless arguments with people about exactly which animal is the cutest one alive…

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What my dad taught me about failure

How My Father Taught Me To Conquer the Fear of Failure

Somewhere pretty close to 35 years ago this month, I learned how to ride a bicycle. I’d like to pretend that I remember such a pivotal moment in life like it was yesterday, but obviously that’s not true since I don’t even remember exactly when it happened. (Nor do I remember what I did yesterday.)…

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The One Thing Customers Want

The One Thing Customers Want Most

Every year, billions and billions of dollars are spent trying to convince customers to buy things – clothes, toys, hot tubs, insurance policies, private jets, googly-eye glasses, cosmetic surgery, laser pointers, watches, and at least four other things – and 99.99% of the brain power behind that money is focused on trying to figure out…

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Customer Experience Keynote Article - Jeff Havens

This is What Honest Customer Service Would Look Like

A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone loved me. I was browsing, trying to remember what my favorite color was, when a lady entered in a perfect fury. She was seething, livid, beside herself with rage because the arrangement she had received…

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Generation Z Doesn't Exist

Generation Z Doesn’t Exist

How Our Current Generational Model Is Failing Us At this point, you’d be forgiven for thinking that the Millennial thing has been talked to death. Billions of words have been written about Millennials, how they differ from their Baby Boomer and Gen X antecedents, and how companies need to change in order to attract Millennial…

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How to Write a great title

How to Write a Great Title

Because A Good Title Is Hard To Find In the next few weeks I’ll be launching my new keynote about how to deliver an exceptional customer experience. It’s called Decoding Your Customers!, which only took about 4 months for me to decide on. It took almost as long to come up with the title as…

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Jeff Havens Innovation Keynote Article

Want To Be More Innovative? Then You Need To…

I’m experimenting with those annoying headlines they run on news sites now. “Kid eats pancakes, and then this happens…” What do you think? Anyway, there are an absurd number of people billing themselves as ‘innovation experts.’ Many of them have worked for successful companies, and so what they’re really doing is going around and telling…

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Face to Face Communication

You Can’t Ignore Me When I’m In Your Face

So my wife and I are pregnant. I know some people take issue with me saying it that way, since technically she is the only one who is carrying a baby, but I feel like I’m a part of this process too. I get to wake up at night almost every time she does, I…

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How to personally connect with your customers

How to Personally Connect With Your Customers

‘Tis the season to squeeze as much money out of your customers as humanly possible! I know that’s not the standard phrase – it’s ‘tis the season to eat jelly,’ in case you were wondering – but the desire to trick people into paying us is always hiding just under the surface. You can hear…

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The psychology of handling massive changes

The Psychology Of Successfully Handling Massive Changes

Maybe you’re staring at next year’s numbers and wondering if your business is going to keep growing. Maybe your company is going through a merger. Maybe you’re getting a divorce. And maybe you just won the lottery and are trying to figure out how to keep everyone you’ve ever known from hitting you up for…

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Jeff Havens Keynote Speaker

2018 Year in Review

We just wanted to share a few quick clips of what we worked on this year and we hope you had a great 2018, both personally and professionally.

How To Handle Gen Z In The Workplace

How To Handle Gen Z In The Workplace

First off, let me say that I’m sorry for using the term ‘Gen Z’ in this title. Personally, I don’t think Generation Z exists. Somewhere along the line we decided that we were inventing a new type of people every 15 years or so, and I just don’t agree. However, that’s the language we use,…

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Everyday Leadership in Turbulent Times

Everyday Leadership in Turbulent Times

We’ve gotten very fond of saying that business conditions are more challenging now than they’ve ever been. The Internet, you know, and globalization, and technology, and political unrest, and on and on and on until it seems like everything is always on the verge of total collapse. Built into all of this is the implication…

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Funny and Unique Client Testimonials

Jeff Havens is a keynote speaker offering serious solutions while being seriously funny. Occassionally comments come in that don’t get highlighted, but these were too funny not to share!