How NOT To Handle Emotions At Work

So this last weekend I went back home to say goodbye to my youngest brother Matt, who is leaving the nest with his pregnant wife to take a job in Dallas.  It was an emotional time for everyone, partially because everyone’s worried that Matt will turn into a Cowboys fan but mostly because they are…

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How to Write a Resume (That Will End Up In the Reject Pile!)

So, you’re writing a resume.  I feel sad for you.  As a former resume writer myself, I know how crappy your day is going.  I also know you probably don’t even really want the job you’re applying for.  You’re only doing it to get your friends and family off your back.  In fact, after almost…

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3 Fun Ways To Bring Your Business To The Brink of Ruin!

So it’s corporate earnings season again, and the chatter from the business news outlets is that analysts are really starting to pay more attention to corporate earnings than they have in the past.  Apparently they are only now remembering that how much a company earns is, um, KIND OF IMPORTANT IN DETERMINING ITS VALUATION!  Some…

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How To Get Job Experience!

Last week at one of my presentations, someone asked me how you’re supposed to get experience when every job seems to require you to have prior experience in order to be hired.  It’s the horrible catch-22 of youth, the same conundrum that 16-year-olds everywhere face when they get their license.  “Ok, I need a job…

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Workplace Gossip and Why It’s a Problem

Workplace gossip might seem harmless but it can have some serious consequences. Take this video, for example: I know what you’re saying to yourself, “that’s fine Jeff, but I know the difference between Sheri and Ted. Sheri has cute side swept bangs and Ted  has an ugly toupee and always smells like feet”, but even…

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How to Become Part of a Minority Nobody Should Want to Be In!

Well folks, it looks like posting Spring Break pictures and engaging in long, incoherent rants against strangers actually can come back to haunt you.  According to a recent study, approximately 10% of people between 16 and 34 have been turned down for a job based on something they’ve posted on their social media sites.  Notice…

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How to Use Social Media to Make Your Life Miserable!

Wedding season is just around the corner, and we all know what that means.  It means that all across the world, women everywhere are going crazy trying to figure out how to incorporate all of the things they’ve pinned on Pinterest into a single, cohesive wedding.  I’m pretty sure some girls are already trying to…

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How NOT To Use Instant Messenger At Work

Thank you, random Internet searcher for your curiosity about instant messenger at work!  As some of you know, I have a professional development presentation called Becoming a More Annoying You!  that covers issues of conflict resolution, dress code, office behavior, and sexual harassment.  Which means that when someone wanted to learn more about instant messenger etiquette, they…

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I Just Want A Bag!

So yesterday I went shopping.  It’s something I generally don’t make a habit of, because there aren’t an enormous number of things I need to buy.  I already have all the stuffed animals I need, and I’m not allowed to get an attack helicopter until I clean out the garage, which I really don’t want…

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Fun Ways to Live in the Past!

Well, it’s official.  As of last week, Hotmail is dead.  All Hotmail accounts have been ported over to Microsoft Outlook.  If you have a Hotmail account then it will still say blubberfan@hotmail.com, or whatever your screenname is (which I hope isn’t blubberfan), but you’re really on an Outlook account.  The user experience isn’t going to…

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How to Continue Being Unhappy

Hello, and welcome to May!  It’s finally spring.  Everywhere you look, the butterflies are blooming, and the daffodils are coming out of hibernation and looking for salmon in the mountain streams.  Ants everywhere are gearing up to kill other ants, and bees are researching new and improved ways to administer anaphylactic shock.  Maybe we’ll get…

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Keyboarding Skills Are Totally Useless!

Last week, NBC ran a TV segment  predicting the potential demise of keyboarding classes.  It seems that so many kids are becoming accustomed to texting that they don’t see the need to learn formal keyboarding skills.   It also seems that smartphone manufacturers believe that predictive keyboarding is advancing at a rate that will make the…

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How To Make Embarrassing Mistakes!

So apparently a Fox affiliate in Dallas-Fort Worth ran a story where they accidentally named Zooey Deschanel as a possible suspect in the Boston marathon bombings.  It was an obvious error, and easily corrected, but it still had to be a weird half-hour or so for Zooey before everything got cleared up. That’s how most…

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How To Lose a Fortune with Bitcoins and Other Crazy Ideas

By now there’s a good chance that you’ve heard of Bitcoins.  If you haven’t, Bitcoins are fake money that some guy invented about four years ago, kind of like the bottle caps you sometimes use as poker chips when you can’t afford to buy real poker chips.  Then, because playing the stock market was apparently…

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Quick and Easy Ways to Ensure That Nobody Cares About Your Opinion

By now I’m sure you’re familiar with the Princeton mom, the woman who wrote a letter addressed to Princeton’s female college students encouraging them to find a man to marry while they were still in college.  Pretty much everyone in the world has commented on it by now, and most of those comments have included…

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Three Quick Ways to Add Stress and Unpleasantness to Your Life!

Did you know that April is Stress Awareness Month? I didn’t. Personally I think it’s hilarious that they would even bother to have a ‘Stress Awareness’ month. Is there anyone alive who isn’t aware of stress? Is it possible that some perpetually happy and carefree people are floating merrily through life without even the knowledge…

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Happy-Sounding Words to Make You Happy

Well, I’ve been saying it for years, and now it’s finally official – moist is the most disgusting word in English.  Those of you who know me know that I have waged an on-stage vendetta against the word moist for years now, and it’s good to know I’m not alone.  Check out these awesome statistics…

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How NOT To Find A Job After College!

The graduation season is approaching.  Right now, millions of college seniors are preparing themselves for the biggest life transition since the day they arrived in college.  And a couple months from now, industries all across the nation will be filled with people who only three months ago spent an entire week drunk on the beach.…

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The Best (Worst?) Customer Service Tips and Tricks from Jeff Havens

In honor of my favorite conference of the year*, the Contact Center Conference, I’ve put together my favorite blog posts with customer service tips and tricks.   *Unless you have a conference you want to hire me for, then that one’s my favorite. The Customer is Always Annoying – Here’s an advanced customer service technique I…

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