I ordinarily don’t write much about my personal life in my newsletters. My job is to talk about business growth – and while there are plenty of parallels between what we do at work and what we do at home, I prefer to keep personal examples to a minimum because everyone’s experience is unique, and…
Hello, and welcome to one of the most difficult jobs you might ever be unfortunate enough to face – telling somebody they smell bad. I’ll be honest, I’m amazed and saddened by how often someone has asked me how to do this. Apparently there are millions of people blindingly unaware of their own foulness. Why…
There are hundreds of arguments that divide us. Soda vs. pop, potato vs. potato – that one makes more sense when you can hear it – red state vs. blue state, and I could go on. I myself have been involved in endless arguments with people about exactly which animal is the cutest one alive…
Somewhere pretty close to 35 years ago this month, I learned how to ride a bicycle. I’d like to pretend that I remember such a pivotal moment in life like it was yesterday, but obviously that’s not true since I don’t even remember exactly when it happened. (Nor do I remember what I did yesterday.)…
Don’t let another year go by with boring conferences! Let keynote speaker Jeff Havens help!
Every year, billions and billions of dollars are spent trying to convince customers to buy things – clothes, toys, hot tubs, insurance policies, private jets, googly-eye glasses, cosmetic surgery, laser pointers, watches, and at least four other things – and 99.99% of the brain power behind that money is focused on trying to figure out…
A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone loved me. I was browsing, trying to remember what my favorite color was, when a lady entered in a perfect fury. She was seething, livid, beside herself with rage because the arrangement she had received…
How Our Current Generational Model Is Failing Us At this point, you’d be forgiven for thinking that the Millennial thing has been talked to death. Billions of words have been written about Millennials, how they differ from their Baby Boomer and Gen X antecedents, and how companies need to change in order to attract Millennial…
Because A Good Title Is Hard To Find In the next few weeks I’ll be launching my new keynote about how to deliver an exceptional customer experience. It’s called Decoding Your Customers!, which only took about 4 months for me to decide on. It took almost as long to come up with the title as…
