What Customer Service Workers Wish You Knew
I worked for seven years as a waiter, through high school and college. I did this because it was the…
For Speaking Inquiries, Contact Donna Buttice
I worked for seven years as a waiter, through high school and college. I did this because it was the…
First off, I’m sorry nobody respects you. It’s bad enough to need employees in the first place, since all they…
We tried to pull a Jay-Z and film our entire Difficult Conversations video series in one take, but unfortunately we…
Hello, and welcome to summer! The trees are frolicking, the animals are shining, the sun is clear and fully chlorinated,…
In my ten years as a keynote speaker, I’ve spoken at hundreds of conferences and stayed in hundreds of hotels.…
Let’s face it – customers are annoying. They’re constantly asking for things, and they touch everything – and they’re no…
Hello everyone! It’s springtime again, a glorious season of mud and frolicking animals and grilling out and farmer tans and…
Episode 2 from our new Difficult Conversations series! This video discusses how to approach a colleague or employee whose odor…
Many of you know because of my last post that my wife and I recently went to Bolivia for 10…
Many of you know that I recently took a trip to Bolivia with my wife and her family. It was…