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The graduation season is approaching. Right now, millions of college seniors are preparing themselves for the biggest life transition since the day they arrived in college. And a couple months from now, industries all across the nation will be filled with people who only three months ago spent an entire week drunk on the beach.…
In honor of my favorite conference of the year*, the Contact Center Conference, I’ve put together my favorite blog posts with customer service tips and tricks. *Unless you have a conference you want to hire me for, then that one’s my favorite. The Customer is Always Annoying – Here’s an advanced customer service technique I…
No idea what to write today. My brain is like a blank canvas – not the kind that you paint a masterpiece on, but the kind that you shove in a closet somewhere because someone who doesn’t know you very well bought you a canvas once despite the fact that you hate painting and never…
Hello! This morning I am going to be speaking to about 600 people at the Restaurant Facility Management Association, and everything is going to go great. Which is usually the case. I deliver somewhere between 50 and 80 keynote addresses every year, and most of them go off without a hitch. But as most professional…
As of today, I now have a framed certificate on my wall proclaiming me the Most Ethical Person Alive. I got it while filming some videos about corporate ethics with a company in Dallas, and it’s impossible for me to overstate to you how hilarious it is that I now have this thing. If they…
Canada. Oh, how I want to love you! I was in Toronto last week at Humber College, uncrapifying the crap out of them for their 25th annual all-staff professional development week. And seriously, Canada, you’ve conducted the world’s most effective PR campaign ever. You’re the second-largest country on the planet, and absolutely nobody hates you.…
Decisions. Our life is full of them, and that’s why our lives are often very annoying. I don’t remember ever agreeing to become an adult, do you? I never asked for this. I was perfectly happy as a child, being force-fed peanut butter and jelly sandwiches because that was the easiest thing for my mom…
So one of the nicest things ever happened to me last week, and I’ve been saving it for this week so I could share it with you. If you’ve ever seen any of my Uncrapify Your Life! show, you’ll know that I talk a little bit about how small things often yield the largest rewards.…
It’s video Thursday! Here’s part two in our series about interviews. Watch right now to find out how NOT to answer a common interview question.
Hello, everyone!!!!!!! You’ll notice an absurd number of exclamation points to start off this week’s blog. That’s because I’m trying to trick myself into being excited today. Right now I’m so tired that I’m not entirely certain I’m writing this in English. After an evening presentation of Uncrapify Your Life! in Las Vegas, I have…