What Exactly Is Emotional Intelligence?
You’ve probably heard the phrase ‘emotional intelligence’ before. (It’s also sometimes called ‘emotional quotient,’ which we’re not going to use,…
How To Take Initiative
Making important decisions, acting like a leader, being a person your colleagues can count on to get the job done…
The Single Best Technique to Prepare for a Presentation
In the past two decades I’ve delivered well over a thousand presentations, mostly live but also increasingly virtual as well…
Negotiate Like a Child
I’m just coming off a very lovely few weeks with my family. We saw friends, went skiing, and spent 12…
Destroying the Myth of the Disloyal Young Worker
As 2022 draws to a close, there are two issues that seem to have completely dominated the year – supply…
The Most Important Sentence in Leadership
At its most basic, effective leadership consists of two key components. One of them is the human element – that’s…
What You Can Learn from Pig Farmers and Pharmacies
One of the things I’ve always enjoyed about my job is the opportunity to meet people living in places I…
Is Striving For Consensus Keeping You From Moving Forward?
Recently my wife and I were in Barcelona, visiting her family and 87 of their closest friends. (Not quite, but…
Why We Sometimes Give Up On Our Goals (And Why That’s OK)
When I was a kid, I wanted to be an astronaut. I also wanted to be a builder (which was…
Do Apologies Really Matter?
Recently somebody got mad at me for something they shouldn’t have. That’s not just my opinion, either; they even agreed…