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Jeff Havens | Keynote Speaker | Leadership Keynote Speaker
Leadership | Generational Issues | Entertaining
Jeff Havens | Keynote Speaker | Leadership Keynote SpeakerJeff Havens | Keynote Speaker | Leadership Keynote Speaker
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For Speaking Inquiries, Contact Donna Buttice

630.330.7533
  • Keynotes
    • Innovation
    • Leadership
    • Generational Differences
    • Change Management
  • Meeting Planners
  • About Jeff
    • About Jeff / Bio
    • Blog
    • Industries
      • Agricultural
      • Associations and Conferences
      • Automotive and Manufacturing
      • Business Growth
      • Consumer Goods and Retail Services
      • Education
      • Financial
      • Government and Social Services
      • Healthcare
      • Human Resources
      • Insurance and Legal
      • Media and Entertainment
      • Real Estate
      • Technology
      • Travel and Hospitality
      • Utilities
    • Topics
      • Customer Service
      • Generational Differences
      • Innovation
      • Leadership
      • Motivation
    • Video Training
    • Newsletter Signup!
  • Check Jeff’s Availability

Category Archives: Customer Experience

How to build rapport

How to Build Rapport With Others

Careers, Communication, Customer Experience, Customer ServiceBy Jeff HavensAugust 14, 2024Leave a comment

Finding a way to connect to other people is an important part of life – in our personal relationships, obviously, but also in business.  It is of course perfectly fine to have professional relationships that are entirely transactional.  I do not, for example, have a deep connection most of the people who take my money…

The One Thing Customers Want

The One Thing Customers Want Most

Customer ExperienceBy Jeff HavensMarch 4, 2019Leave a comment

Every year, billions and billions of dollars are spent trying to convince customers to buy things – clothes, toys, hot tubs, insurance policies, private jets, googly-eye glasses, cosmetic surgery, laser pointers, watches, and at least four other things – and 99.99% of the brain power behind that money is focused on trying to figure out…

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