This is What Honest Customer Service Would Look Like
A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone…
How to Personally Connect With Your Customers
‘Tis the season to squeeze as much money out of your customers as humanly possible! I know that’s not the…
Are women better negotiators?
Recently a friend of mine treated himself and his wife to a new mattress, which is the most boring way…
3 Surefire Ways to Lose Your Next Negotiation
Recently a good friend of mine (which means I have at least two good friends, or else I would have…
3 Ways to Fix a Terrible Customer Service Experience
Normally I write about generational issues each month; however, I had an interesting customer service experience this past week I…
The Customer Is Always Annoying
Wow! Today is an awesome day to have no idea what I was going to write until 10 minutes ago.…
What Customer Service Workers Wish You Knew
I worked for seven years as a waiter, through high school and college. I did this because it was the…
3 Surefire Tactics That Will Drive Your Customers Crazy!
Let’s face it – customers are annoying. They’re constantly asking for things, and they touch everything – and they’re no…
Surprise and Delight Your Customers
So I fly a lot, and most of it is with Delta. Part of that is because I’ve never had…