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Jeff Havens | Keynote Speaker | Leadership Keynote Speaker
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Jeff Havens | Keynote Speaker | Leadership Keynote SpeakerJeff Havens | Keynote Speaker | Leadership Keynote Speaker
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For Speaking Inquiries, Contact Donna Buttice

630.330.7533
  • Keynotes
    • Innovation
    • Customer Experience
    • Generational Differences
    • Leadership
    • Change Management
    • ALL KEYNOTE VIDEOS
  • Video Training
    • Preview Video Courses
    • Member Login
    • Member Homepage
  • Meeting Planners
  • Blog
  • About Jeff
    • About Jeff / Bio
    • Industries
      • Agricultural
      • Associations and Conferences
      • Automotive and Manufacturing
      • Business Growth
      • Consumer Goods and Retail Services
      • Education
      • Financial
      • Government and Social Services
      • Healthcare
      • Human Resources
      • Insurance and Legal
      • Media and Entertainment
      • Real Estate
      • Technology
      • Travel and Hospitality
      • Utilities
    • Topics
      • Customer Service
      • Generational Differences
      • Innovation
      • Leadership
      • Motivation
    • Newsletter Signup!
    • Books
  • Contact

Category Archives: Customer Service

Customer Experience Keynote Article - Jeff Havens

This is What Honest Customer Service Would Look Like

Customer Service, Seriously FunnyBy Jeff HavensMarch 4, 2019Leave a comment

A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone…

How to personally connect with your customers

How to Personally Connect With Your Customers

Customer ServiceBy Jeff HavensDecember 3, 20181 Comment

‘Tis the season to squeeze as much money out of your customers as humanly possible! I know that’s not the…

Are women better negotiators than men?

Are women better negotiators?

Customer ServiceBy Jeff HavensJuly 9, 2018Leave a comment

Recently a friend of mine treated himself and his wife to a new mattress, which is the most boring way…

Jeff Havens Sales tips

3 Surefire Ways to Lose Your Next Negotiation

Customer Service, SalesBy Jeff HavensJune 20, 2017Leave a comment

Recently a good friend of mine (which means I have at least two good friends, or else I would have…

Matt Havens Customer Service Speaker

3 Ways to Fix a Terrible Customer Service Experience

Customer ServiceBy Matt HavensAugust 3, 20161 Comment

Normally I write about generational issues each month; however, I had an interesting customer service experience this past week I…

Jeff Havens Customer Service Article

The Customer Is Always Annoying

Customer ServiceBy Jeff HavensJuly 18, 2016Leave a comment

Wow!  Today is an awesome day to have no idea what I was going to write until 10 minutes ago.…

What Customer Service Workers Wish You Knew

Customer ServiceBy Jeff HavensJune 28, 20162 Comments

I worked for seven years as a waiter, through high school and college.  I did this because it was the…

Jeff Havens Customer Service Article

3 Surefire Tactics That Will Drive Your Customers Crazy!

Customer ServiceBy Jeff HavensMay 16, 20161 Comment

Let’s face it – customers are annoying. They’re constantly asking for things, and they touch everything – ­and they’re no…

Surprise and Delight your customers with Jeff Havens

Surprise and Delight Your Customers

Customer ServiceBy Jeff HavensJune 3, 20151 Comment

So I fly a lot, and most of it is with Delta. Part of that is because I’ve never had…

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