You’ve probably heard the phrase ‘emotional intelligence’ before. (It’s also sometimes called ‘emotional quotient,’ which we’re not going to use, because it makes it sound like you’ll need to divide your emotions by your hat size or something.) But that doesn’t mean you know what emotional intelligence actually is. As you undoubtedly know, our emotions…
In this article we’re going to talk about how to craft strong, insightful questions to ask during your next interview with job candidates – not what those specific questions should be, since that will depend on your particular industry and circumstances, but rather what your questions should be trying to do. The right questions have…
In the past two decades I’ve delivered well over a thousand presentations, mostly live but also increasingly virtual as well (thanks, pandemic!). I’ve spoken to six people and to six thousand, and I’ve been everywhere from theaters to factory floors. No matter where I am, it’s fairly common for someone to ask me when I…
Last month I wrote an article about the way that technology impacts the nature of human work. (You can read that article here if you care to, which you should – it’s awesome.) But I realized later that nothing I said is especially valuable if computers eventually destroy all of humanity. And since that particular…
As everyone in the writing world knows, ChatGPT has come, and the end is nigh. Pretty soon the written word will be owned by machines, and all the people who used to make their living with words (like yours truly) will be thrown onto the proverbial streets. At least that’s the way some of the…
I’m just coming off a very lovely few weeks with my family. We saw friends, went skiing, and spent 12 solid hours on Christmas day together in the living room playing with new toys and games. It has been great. And it has also been educational. Because sometime during all this family-ness I realized that…
As 2022 draws to a close, there are two issues that seem to have completely dominated the year – supply chain, and labor shortage. Those have been the two key drivers at pretty much every conference I have attended this year. Fixing the supply chain is beyond my ability. But dealing with our persistent labor…
At its most basic, effective leadership consists of two key components. One of them is the human element – that’s the part where you’re showing and telling the people who work for you that you’re glad they’re there. This is the piece of leadership that gets the most attention, because there are an endless number…
Recently my wife and I were in Barcelona, visiting her family and 87 of their closest friends. (Not quite, but there were a lot of people.) We were outside, it was a beautiful day, and it was time to decide where to have dinner. The only thing everyone agreed on was that we wanted to…
When I was a kid, I wanted to be an astronaut. I also wanted to be a builder (which was my Lego-inspired term for ‘construction worker’), and I also wanted to dig up dinosaurs. I have done none of those things, and it’s perfectly OK. I chose a different path, and I’m happy with it. …