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Recently Kobe Bryant admitted that he was scared of retiring from professional basketball. I think he’ll end up being OK since he has enough money to buy a small country, and commissioning statues of yourself to display in village squares can keep you occupied for a while. But I’ll admit, if I were suddenly in…
Marriott hotels was recently fined $600K for blocking its guest’s wifi access. Jeff dissects this news story and offers up some customer service tips to the high-end hotel industry. Want more helpful and hilarious videos? Subscribe to my YouTube Channel!
So here’s a new one. A recent Business Insider article introduced us to Jesse Herzog, an aspiring fashion designer who has bequeathed to the world the Suitsy, a one-piece business suit. You read that right. It’s a business suit, and it’s all one piece, like really fancy pajamas. You slip into the Suitsy exactly like…
October 6-10 is National Customer Service Week, so I thought I’d write something about how to do it well. Why Qs? Because it’s a fun letter to write, and it gets so little attention on my keyboard. There it sits, lonely and desperate for love, way up there in the upper left where my pinky…
I make my living as a keynote speaker. I’m also just planned a wedding (Ok, let’s be real, I lovingly approved all of my wife’s fabulous choices), so I can say with some authority that I am way happier standing on the stage than I am trying to organize a major event. Did you know…
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There are all kinds of jobs in the world. Some are fairly easy (pet psychologist comes to mind, as does standing on a street corner holding a giant “We Buy Gold” or “Our Pizza Is Crazy Cheap!” sign), and some are more difficult (like the White House press secretary, whose whole job is to say…
It’s my job to make “professional development education” an entertaining thing to think about. Most people thought it was impossible, but then they also told me it would be impossible to squeeze my 13-year-old self into my locker in 7th grade. I proved them wrong there (which also proved that I was an idiot and…
I’ve been to hundreds of corporate events and forgotten about most of them. So what makes a corporate event memorable? Watch this video for tips on how to make your event so memorable, your attendees will tell their grandchildren about it while they’re cruising in their hovercrafts of the future. Want more helpful and hilarious…
A recent study by The Society for Personality and Social Psychology suggests that people who listen to bass-heavy music immediately before going in for a job interview (such as 50 Cent, who is explicitly cited in the study) are more likely to feel confident and powerful during the interview. Until now I’d always suspected that…