In honor of this being the month of Halloween, we are going to discuss how to handle ghosts. Not the spooky, incorporeal kind – the best way to handle that kind is by screaming and running away, unless of course you have a plasma cannon calibrated for the proper ectoplasmic frequency, and I’m guessing you…
Meeting new people is a pain. Not that new people are inherently annoying (although some of them are), but figuring out how to meet them is exhausting. Of course you’re interesting and fun and charismatic and you smell great too, and if you could just start in the middle of the relationship, everyone would realize…
I just got the results back from my first personality assessment, and guess what? I’m Intuitive! I’m also a Planner, and I’m Conflict Averse. I knew that last one, ever since my MMA career ended before I ever began training for it, but it was a surprise to learn that I like having things organized…
Tech companies get a lot of attention for offering some crazy awesome perks to their employees. Google has on-site masseuses, and Epic Health Systems has a building with a three-story slide in it and another one designed to look like a Dungeons & Dragons game. In fact, these types of perks have gotten so much…
By now I’m sure you’ve had somebody tell you to follow your passion. There are entire TED talks, by (inexplicably) respected speakers, telling people that the secret to life is to find what makes you happy and then build everything else around that. They say it blithely, like it’s the easiest thing in the world.…
Hello, and welcome to one of the most difficult jobs you might ever be unfortunate enough to face – telling somebody they smell bad. I’ll be honest, I’m amazed and saddened by how often someone has asked me how to do this. Apparently there are millions of people blindingly unaware of their own foulness. Why…
Somewhere pretty close to 35 years ago this month, I learned how to ride a bicycle. I’d like to pretend that I remember such a pivotal moment in life like it was yesterday, but obviously that’s not true since I don’t even remember exactly when it happened. (Nor do I remember what I did yesterday.)…
Don’t let another year go by with boring conferences! Let keynote speaker Jeff Havens help!
A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone loved me. I was browsing, trying to remember what my favorite color was, when a lady entered in a perfect fury. She was seething, livid, beside herself with rage because the arrangement she had received…
Because A Good Title Is Hard To Find In the next few weeks I’ll be launching my new keynote about how to deliver an exceptional customer experience. It’s called Decoding Your Customers!, which only took about 4 months for me to decide on. It took almost as long to come up with the title as…