Happy March everyone! I hope your 2017 is off to a great start! For me personally, the year is moving too fast. I had so many goals to start the year and frankly I’m feeling a little behind. I haven’t gotten more “organized,” I’m still rocking my extra Christmas weight, and I’ve made literally zero…
Another week, another city! This week I’m in Atlanta where I’m getting the opportunity to learn all about highway transportation systems as I sit in hours upon hours of soul-deflating gridlock. (Am I kidding? Only slightly.) Quite frankly, though, I really enjoy visiting Atlanta. You’ve got a mix of great weather, a thriving big city,…
Hi everyone! I wanted to try something new this month. As you know I talk about generational differences – and given my age and propensity to SnapChat emojis (which I’m not really even sure is a thing), I’m normally talking from the stance of a Young Person in our battle against the crotchety Old People.…
Normally I write about generational issues each month; however, I had an interesting customer service experience this past week I simply had to share. No matter the job title or industry, we’re all in some sort of customer experience field. Every handshake, every business deal, and every conference call is an interaction which leaves an…
Hi everyone! We’re almost the halfway point of summer! By now, parents across this country are running out of activities (or money) to keep their kids engaged and are counting down the minutes until school resumes and their lives can return to normal. For some lucky parents, their kids have snagged an internship. Or maybe…
Hi everyone! I’m coming to you from a cruising altitude of 36,000 feet – somewhere over Missouri if my bearings are anywhere accurate (or Missouruh if you’re from there) – on my way back from a speaking engagement in Michigan. I’m quickly learning that one of most glamourous part of this speaking gig is to…
Happy Wednesday everyone! Well, it’s at least Wednesday for me right now. The memories of the weekend have partially faded and the sorrow of the impending work week is already creeping in. However, the good news is the gleaming light of another weekend will approach soon enough – sometime around Thursday if history repeats itself.
Hi everyone! Matt Havens here again. Last month I stepped in for Jeff to talk about performance reviews. Since nobody screamed too loud about how awful it was (or at least not loud enough for me to hear) I’m back for another round to see if I can ratchet up the volume. So please share…
Hi everyone! Matt Havens here stepping in for Jeff this month. Jeff and I had the opportunity to catch up in Austin, TX this past weekend (stay weird, Austin, which doesn’t seem to be a problem of yours by the way) and along the way he and I got to talking about something which we…