Jeff Havens Conflict Resolution

How to Deal With Yellers, Screamers, and Other Unproductive Arguers

For the past eight years, I have delivered a leadership presentation called Unleash Your Inner Tyrant! at conferences across 48 states, 7 Canadian provinces, and six Latin American countries. In that presentation, I pretend to encourage my audience to engage in all kinds of terrible leadership practices – outsourcing blame, avoiding contact with employees, making…

How to Raise Your Prices in 2018

How to Raise Your Prices

OK, so you’ve decided to steal a little more money from your customers. They’ve been taking advantage of your natural kindness and timidity for far too long, and it’s time for them to pay!!! Great. I’m proud of you. You’re finally becoming the kind of ruthless, heartless capitalist I always knew you could be. That’s…