This is What Honest Customer Service Would Look Like
A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone…
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Generation Z Doesn’t Exist
How Our Current Generational Model Is Failing Us At this point, you’d be forgiven for thinking that the Millennial thing…
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How to Write a Great Title
Because A Good Title Is Hard To Find In the next few weeks I’ll be launching my new keynote about…
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Want To Be More Innovative? Then You Need To…
I’m experimenting with those annoying headlines they run on news sites now. “Kid eats pancakes, and then this happens…” What…
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You Can’t Ignore Me When I’m In Your Face
So my wife and I are pregnant. I know some people take issue with me saying it that way, since…
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How to Personally Connect With Your Customers
‘Tis the season to squeeze as much money out of your customers as humanly possible! I know that’s not the…
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The Psychology Of Successfully Handling Massive Changes
Maybe you’re staring at next year’s numbers and wondering if your business is going to keep growing. Maybe your company…
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2018 Year in Review
We just wanted to share a few quick clips of what we worked on this year and we hope you…
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How To Handle Gen Z In The Workplace
First off, let me say that I’m sorry for using the term ‘Gen Z’ in this title. Personally, I don’t…
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Everyday Leadership in Turbulent Times
We’ve gotten very fond of saying that business conditions are more challenging now than they’ve ever been. The Internet, you…
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