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Jeff Havens | Keynote Speaker | Leadership Keynote Speaker
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Jeff Havens | Keynote Speaker | Leadership Keynote SpeakerJeff Havens | Keynote Speaker | Leadership Keynote Speaker
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For Speaking Inquiries, Contact Donna Buttice

630.330.7533
  • Keynotes
    • Innovation
    • Customer Experience
    • Generational Differences
    • Leadership
    • Change Management
    • ALL KEYNOTE VIDEOS
  • Video Training
    • Preview Video Courses
    • Member Login
    • Member Homepage
  • Meeting Planners
  • Blog
  • About Jeff
    • About Jeff / Bio
    • Industries
      • Agricultural
      • Associations and Conferences
      • Automotive and Manufacturing
      • Business Growth
      • Consumer Goods and Retail Services
      • Education
      • Financial
      • Government and Social Services
      • Healthcare
      • Human Resources
      • Insurance and Legal
      • Media and Entertainment
      • Real Estate
      • Technology
      • Travel and Hospitality
      • Utilities
    • Topics
      • Customer Service
      • Generational Differences
      • Innovation
      • Leadership
      • Motivation
    • Newsletter Signup!
    • Books
  • Contact

All Posts

What Following My Passion Got Me

Where “Following My Passion” Got Me

Seriously FunnyBy Jeff HavensJune 3, 20191 Comment

By now I’m sure you’ve had somebody tell you to follow your passion. There are entire TED talks, by (inexplicably) respected speakers, telling people that the secret to life is to find what makes you happy and then build everything else around that. They say it blithely, like it’s the easiest thing in the world.…

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Thanks to the Doctors That Saved My Daughters Life

A Thank You to the Doctors Who Saved My Daughter’s Life

GratitudeBy Jeff HavensMay 6, 201969 Comments

I ordinarily don’t write much about my personal life in my newsletters. My job is to talk about business growth – and while there are plenty of parallels between what we do at work and what we do at home, I prefer to keep personal examples to a minimum because everyone’s experience is unique, and…

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how to tell a co worker they smell bad

5 Secrets to Telling Someone They Smell Bad

Difficult Conversations, Human Resources, Seriously FunnyBy Jeff HavensMay 6, 2019Leave a comment

Hello, and welcome to one of the most difficult jobs you might ever be unfortunate enough to face – telling somebody they smell bad. I’ll be honest, I’m amazed and saddened by how often someone has asked me how to do this. Apparently there are millions of people blindingly unaware of their own foulness. Why…

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Results Vs. Process which is more important

Results Vs. Process – What Matters More?

Business, Corporate Culture, Employee Engagement, Human Resources, Innovation, Leadership, Professional DevelopmentBy Jeff HavensApril 2, 20197 Comments

There are hundreds of arguments that divide us. Soda vs. pop, potato vs. potato – that one makes more sense when you can hear it – red state vs. blue state, and I could go on. I myself have been involved in endless arguments with people about exactly which animal is the cutest one alive…

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What my dad taught me about failure

How My Father Taught Me To Conquer the Fear of Failure

Personal Development, Seriously FunnyBy Jeff HavensApril 1, 2019Leave a comment

Somewhere pretty close to 35 years ago this month, I learned how to ride a bicycle. I’d like to pretend that I remember such a pivotal moment in life like it was yesterday, but obviously that’s not true since I don’t even remember exactly when it happened. (Nor do I remember what I did yesterday.)…

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End Boring Conferences

End Boring Conferences with Jeff Havens

Seriously FunnyBy Jeff HavensMarch 31, 20194 Comments

Don’t let another year go by with boring conferences!  Let keynote speaker Jeff Havens help!

The One Thing Customers Want

The One Thing Customers Want Most

Customer ExperienceBy Jeff HavensMarch 4, 2019Leave a comment

Every year, billions and billions of dollars are spent trying to convince customers to buy things – clothes, toys, hot tubs, insurance policies, private jets, googly-eye glasses, cosmetic surgery, laser pointers, watches, and at least four other things – and 99.99% of the brain power behind that money is focused on trying to figure out…

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Customer Experience Keynote Article - Jeff Havens

This is What Honest Customer Service Would Look Like

Customer Service, Seriously FunnyBy Jeff HavensMarch 4, 2019Leave a comment

A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone loved me. I was browsing, trying to remember what my favorite color was, when a lady entered in a perfect fury. She was seething, livid, beside herself with rage because the arrangement she had received…

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Generation Z Doesn't Exist

Generation Z Doesn’t Exist

Generations In The WorkplaceBy Jeff HavensFebruary 4, 20199 Comments

How Our Current Generational Model Is Failing Us At this point, you’d be forgiven for thinking that the Millennial thing has been talked to death. Billions of words have been written about Millennials, how they differ from their Baby Boomer and Gen X antecedents, and how companies need to change in order to attract Millennial…

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How to Write a great title

How to Write a Great Title

Seriously FunnyBy Jeff HavensFebruary 4, 20194 Comments

Because A Good Title Is Hard To Find In the next few weeks I’ll be launching my new keynote about how to deliver an exceptional customer experience. It’s called Decoding Your Customers!, which only took about 4 months for me to decide on. It took almost as long to come up with the title as…

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