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Jeff Havens | Keynote Speaker | Leadership Keynote Speaker
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Jeff Havens | Keynote Speaker | Leadership Keynote SpeakerJeff Havens | Keynote Speaker | Leadership Keynote Speaker
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For Speaking Inquiries, Contact Donna Buttice

630.330.7533
  • Keynotes
    • Innovation
    • Customer Experience
    • Generational Differences
    • Leadership
    • Change Management
    • ALL KEYNOTE VIDEOS
  • Video Training
    • Preview Video Courses
    • Member Login
    • Member Homepage
  • Meeting Planners
  • Blog
  • About Jeff
    • About Jeff / Bio
    • Industries
      • Agricultural
      • Associations and Conferences
      • Automotive and Manufacturing
      • Business Growth
      • Consumer Goods and Retail Services
      • Education
      • Financial
      • Government and Social Services
      • Healthcare
      • Human Resources
      • Insurance and Legal
      • Media and Entertainment
      • Real Estate
      • Technology
      • Travel and Hospitality
      • Utilities
    • Topics
      • Customer Service
      • Generational Differences
      • Innovation
      • Leadership
      • Motivation
    • Newsletter Signup!
    • Books
  • Contact

All Posts

Keyboarding Skills Are Totally Useless!

News and UpdatesBy Jeff HavensApril 29, 20131 Comment

Last week, NBC ran a TV segment  predicting the potential demise of keyboarding classes.  It seems that so many kids are becoming accustomed to texting that they don’t see the need to learn formal keyboarding skills.   It also seems that smartphone manufacturers believe that predictive keyboarding is advancing at a rate that will make the…

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How To Make Embarrassing Mistakes!

News and UpdatesBy Jeff HavensApril 22, 2013Leave a comment

So apparently a Fox affiliate in Dallas-Fort Worth ran a story where they accidentally named Zooey Deschanel as a possible suspect in the Boston marathon bombings.  It was an obvious error, and easily corrected, but it still had to be a weird half-hour or so for Zooey before everything got cleared up. That’s how most…

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How To Lose a Fortune with Bitcoins and Other Crazy Ideas

News and UpdatesBy Jeff HavensApril 15, 2013Leave a comment

By now there’s a good chance that you’ve heard of Bitcoins.  If you haven’t, Bitcoins are fake money that some guy invented about four years ago, kind of like the bottle caps you sometimes use as poker chips when you can’t afford to buy real poker chips.  Then, because playing the stock market was apparently…

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Quick and Easy Ways to Ensure That Nobody Cares About Your Opinion

News and UpdatesBy Jeff HavensApril 8, 2013Leave a comment

By now I’m sure you’re familiar with the Princeton mom, the woman who wrote a letter addressed to Princeton’s female college students encouraging them to find a man to marry while they were still in college.  Pretty much everyone in the world has commented on it by now, and most of those comments have included…

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Three Quick Ways to Add Stress and Unpleasantness to Your Life!

News and UpdatesBy Jeff HavensApril 3, 2013Leave a comment

Did you know that April is Stress Awareness Month? I didn’t. Personally I think it’s hilarious that they would even bother to have a ‘Stress Awareness’ month. Is there anyone alive who isn’t aware of stress? Is it possible that some perpetually happy and carefree people are floating merrily through life without even the knowledge…

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Happy-Sounding Words to Make You Happy

News and UpdatesBy Jeff HavensApril 2, 20135 Comments

Well, I’ve been saying it for years, and now it’s finally official – moist is the most disgusting word in English.  Those of you who know me know that I have waged an on-stage vendetta against the word moist for years now, and it’s good to know I’m not alone.  Check out these awesome statistics…

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How NOT To Find A Job After College!

News and UpdatesBy Jeff HavensApril 1, 2013Leave a comment

The graduation season is approaching.  Right now, millions of college seniors are preparing themselves for the biggest life transition since the day they arrived in college.  And a couple months from now, industries all across the nation will be filled with people who only three months ago spent an entire week drunk on the beach.…

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The Best (Worst?) Customer Service Tips and Tricks from Jeff Havens

News and UpdatesBy Jeff HavensMarch 20, 2013Leave a comment

In honor of my favorite conference of the year*, the Contact Center Conference, I’ve put together my favorite blog posts with customer service tips and tricks.   *Unless you have a conference you want to hire me for, then that one’s my favorite. The Customer is Always Annoying – Here’s an advanced customer service technique I…

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How To Stifle Your Own Creativty and Be Useless In General!

News and UpdatesBy Jeff HavensMarch 18, 2013Leave a comment

No idea what to write today.  My brain is like a blank canvas – not the kind that you paint a masterpiece on, but the kind that you shove in a closet somewhere because someone who doesn’t know you very well bought you a canvas once despite the fact that you hate painting and never…

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Terrible Tips for Professional Meeting Planners!

News and UpdatesBy Jeff HavensMarch 11, 2013Leave a comment

Hello!  This morning I am going to be speaking to about 600 people at the Restaurant Facility Management Association, and everything is going to go great.  Which is usually the case.  I deliver somewhere between 50 and 80 keynote addresses every year, and most of them go off without a hitch. But as most professional…

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