Jeff Havens describes, in his backwards way, how to avoid absolute statements during your conflicts. The overwhelming majority of conflicts are the result of mutual miscommunication. When it comes to conflict resolution, very rarely is one side completely right and the other completely wrong.Details
When choosing your words for any marketing campaign, it’s a good idea to consider that things can be taken the wrong way – like they did when I came across a news story mentioning that Panera Bread would be only using ‘clean ingredients’ from now on.
If you’re a small business owner, then I’m sure some evil acquaintance of yours has told you that roughly half of all small businesses fail in their first five years. Perhaps he or she went farther and informed you that two-thirds of all small businesses fail within ten years. Perhaps he or she then went…Details
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HP has decided to split into two companies, partially because they’ve made some bad investments and decisions. Here’s my take on one of them.
Recently Kobe Bryant admitted that he was scared of retiring from professional basketball. I think he’ll end up being OK since he has enough money to buy a small country, and commissioning statues of yourself to display in village squares can keep you occupied for a while. But I’ll admit, if I were suddenly in…Details