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Jeff Havens | Keynote Speaker | Leadership Keynote Speaker
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Jeff Havens | Keynote Speaker | Leadership Keynote SpeakerJeff Havens | Keynote Speaker | Leadership Keynote Speaker
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For Speaking Inquiries, Contact Donna Buttice

630.330.7533
  • Keynotes
    • Innovation
    • Customer Experience
    • Generational Differences
    • Leadership
    • Change Management
    • ALL KEYNOTE VIDEOS
  • Video Training
    • Preview Video Courses
    • Member Login
    • Member Homepage
  • Meeting Planners
  • Blog
  • About Jeff
    • About Jeff / Bio
    • Industries
      • Agricultural
      • Associations and Conferences
      • Automotive and Manufacturing
      • Business Growth
      • Consumer Goods and Retail Services
      • Education
      • Financial
      • Government and Social Services
      • Healthcare
      • Human Resources
      • Insurance and Legal
      • Media and Entertainment
      • Real Estate
      • Technology
      • Travel and Hospitality
      • Utilities
    • Topics
      • Customer Service
      • Generational Differences
      • Innovation
      • Leadership
      • Motivation
    • Newsletter Signup!
    • Books
  • Contact

All Posts

Jeff Havens Customer Service Article

The Customer Is Always Annoying

Customer ServiceBy Jeff HavensJuly 18, 2016Leave a comment

Wow!  Today is an awesome day to have no idea what I was going to write until 10 minutes ago.  When I woke up this morning I had absolutely no useful thoughts.  I couldn’t even decide what I wanted to eat for breakfast; I merely stared at my various boxes of cereal, trying to remember…

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Jeff Havens Internship Survival

How To Survive Your Summer Internship (or Your Summer Interns!)

Generations In The WorkplaceBy Matt HavensJuly 5, 2016Leave a comment

Hi everyone! We’re almost the halfway point of summer! By now, parents across this country are running out of activities (or money) to keep their kids engaged and are counting down the minutes until school resumes and their lives can return to normal. For some lucky parents, their kids have snagged an internship. Or maybe…

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Jeff Havens Pinterest Article

Life Lessons from Pinterest

Personal DevelopmentBy Jeff HavensJuly 5, 20161 Comment

Hello, and welcome to summer! More than that, welcome to a short workweek! There’s a good chance that you think today is Tuesday, and if that’s the case then it’s quite possible you’re still drunk from the weekend. Your clothes might smell vaguely of barbecue sauce and charcoal, and your nose is probably peeling. You’ve…

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What Customer Service Workers Wish You Knew

Customer ServiceBy Jeff HavensJune 28, 20162 Comments

I worked for seven years as a waiter, through high school and college.  I did this because it was the best money I knew how to make that didn’t involve selling drugs.  And for the most part I liked it, even though I once worked at a breakfast place and always always came up smelling…

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Jeff Havens Leadership Article

7 Reasons Your Employees Don’t Respect You!

Leadership, News and UpdatesBy Jeff HavensJune 20, 20163 Comments

First off, I’m sorry nobody respects you.  It’s bad enough to need employees in the first place, since all they seem to do is ask for money you would much rather spend on nicer things for yourself.  But to have to deal with that and their lack of respect is really more than any human…

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Jeff Havens Blooper Reel

BLOOPER REEL! Difficult Conversations

uncrapify tvBy Jeff HavensJune 1, 2016Leave a comment

We tried to pull a Jay-Z and film our entire  Difficult Conversations video series in one take, but unfortunately we messed up a few times so we thought we’d compile a few of our favorite outtakes.  And when I say ‘we’ I actually mean 95% of the time it was Adam.  It’s hard working with…

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How to make millennials loyal to your organization

How to Make Millennials Loyal to Your Organization

Generations In The WorkplaceBy Matt HavensJune 1, 2016Leave a comment

Hi everyone! I’m coming to you from a cruising altitude of 36,000 feet – somewhere over Missouri if my bearings are anywhere accurate (or Missouruh if you’re from there) – on my way back from a speaking engagement in Michigan.   I’m quickly learning that one of most glamourous part of this speaking gig is to…

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Jeff Havens Innovation Article

The Secret Ingredient to Innovation

InnovationBy Jeff HavensJune 1, 2016Leave a comment

Hello, and welcome to summer! The trees are frolicking, the animals are shining, the sun is clear and fully chlorinated, and everywhere is the smell of freshly mown barbecue sauce. It’s a beautiful time of year – and what more beautiful way to celebrate the arrival of summer than with a new keynote! “A new…

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Jeff Havens Marriott Article

Here’s How a Great Hotel Treats Its Meeting Planners

TravelBy Jeff HavensMay 21, 20161 Comment

In my ten years as a keynote speaker, I’ve spoken at hundreds of conferences and stayed in hundreds of hotels. As with anything any of us have done hundreds of times, many of those hotel experiences have been acceptably forgettable, neither so incredible or so awful that they merit a special place in my memory.…

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Jeff Havens Customer Service Article

3 Surefire Tactics That Will Drive Your Customers Crazy!

Customer ServiceBy Jeff HavensMay 16, 20161 Comment

Let’s face it – customers are annoying. They’re constantly asking for things, and they touch everything – ­and they’re no telling if they washed their hands the last time they went to the bathroom. Customers are gross. They should be illegal.

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