Conflict.  Maybe you’re the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime.  Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control. 

But if you don’t want to live your life that way, then Conflict De-Escalation Techniques is for you.  This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations.  You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.   

This series is also hilarious, and laughing is a great de-escalation technique all by itself.  Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death.  So get ready to enjoy Conflict De-Escalation Techniques.  Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way. 

Key Takeaways from Conflict De-Escalation Techniques: 

  • Techniques for recognizing and removing any biases you may have that can influence your perception of a situation 
  • Multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord) 
  • How to develop a solution mindset and focus on solving problems rather than winning an argument 

Conflict De-Escalation Techniques consists of 3 videos with a total running time of approximately 15 minutes. 

What You’ll Receive:

  • 3 videos (approx. 15 minutes total)

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