Conflict. Maybe you’re the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control.
But if you don’t want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.
This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death. So get ready to enjoy Conflict De-Escalation Techniques. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.
Key Takeaways from Conflict De-Escalation Techniques:
- Techniques for recognizing and removing any biases you may have that can influence your perception of a situation
- Multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
- How to develop a solution mindset and focus on solving problems rather than winning an argument
Conflict De-Escalation Techniques consists of 3 videos with a total running time of approximately 15 minutes.
What You’ll Receive:
- 3 videos (approx. 15 minutes total)