The most awesome customer service training in the history of ever!


We know that customer service representatives don’t always get excited about customer service training, which is why we’ve dedicated ourselves to creating a video training series guaranteed to make you the most popular, in-demand customer service trainer in your organization.

The Jeff Havens Company, founded by internationally recognized corporate keynote speaker Jeff Havens, has created a customer service training course that combines quality education with a whole lot of laughing.  Best of all, we’re giving you all the tools you’ll need to conduct the customer service training yourself without any pre-class work on your part.  Previous customers who have introduced our Customer Service Training Course to their employees have reported increased attentiveness, a significantly more enjoyable educational atmosphere, and far fewer employees walking away with minor head injuries as a result of falling asleep halfway through the training and bonking their heads on their desks.

Our customer service training series includes ten video episodes (24 minutes total video time), an instructor guide with multiple suggestions about how to teach the material in the most entertaining way possible, and a participant workbook to assure that your group reflects on and retains the customer service skills provided in this awesome training series.

Want to make sure our customer service training program is right for you and your staff?  Watch the first two training videos below and view the associated resources and exercises in the instructor guide and participant workbook.

Customer service training doesn’t have to be boring!  But don’t believe us, because we might be lying to you.  Watch the videos below and find out for yourself!

What You’ll Receive with Jeff Havens Customer Service  Training:

10 videos (approx. 25 minutes total) covering three major areas of customer servvice:

  • Ways to impress your customers before they even step through your door (or log onto your website)
  • Successful strategies for customer interaction, along with a few things you should avoid
  • Tips for developing the personal qualities of a stellar customer service provider

A Participant Workbook (78 pages), which includes summaries of each lesson, room for notes, and questions designed to help your people analyze their own customer service practices and think about how to continually improve.  This book can function by itself as a supplement to the videos, or it can be used in conjunction with the Instructor Guide for instructor-led internal training.

An Instructor Guide (66 pages), which includes step-by-step instructions on how to use the videos along with various ways to make each lesson as entertaining as possible.  No additional materials or pre-work necessary – simply follow the instructions, and in less than 5 minutes you’ll be ready to teach the course!

To view the first two videos in this series, along with the associated text in the Participant Workbook and Instructor Guide, click the icons below the word “Preview” on the right half of this page.