Conflict Resolution Archives - Jeff Havens | Keynote Speaker | Leadership Keynote Speaker

Why Engage with People That Think Differently Than You

Jeff Havens — Wed, 28 Jan 2026 15:35:42 +0000

I like it when people agree with me. I think most of us do. It’s hard not to enjoy hearing that others think our ideas, attitudes, and beliefs are right. In fact, I’m sure the world would be a much simpler place if everyone just agreed with every single thing I ever did or said. …

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The Importance of Doing Absolutely Nothing

Jeff Havens — Wed, 07 Jan 2026 19:51:44 +0000

A few days before Christmas, I felt rather stressed and frustrated. Hardly a shocking statement, since most of us feel that way at least once during the holidays. My reasons were for feeling stressed and frustrated were not unique – I was trying to finish up shopping, tie up various loose ends with work, figure…

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How to Respond When You’ve Made a Mistake

Jeff Havens — Tue, 03 Jun 2025 20:23:17 +0000

A couple months ago I wrote an article about how to avoid allowing a mistake to challenge your sense of self-worth. This month, though, I realized I left something out of that conversation. It focused on the personal benefit of learning to accept that mistakes are a natural part of the learning process. This month,…

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How to Win Your Next Argument

Jeff Havens — Mon, 06 Nov 2023 22:09:42 +0000

The holidays are coming, which means you are probably about to argue with some of your relatives. I say that with confidence, because all of us are always only about two or three sentences away from a possible argument with somebody – family, friends, colleagues, the slow person in front of you at the stoplight,…

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The Most Important Step In Conflict De-Escalation

Jeff Havens — Wed, 31 May 2023 16:43:23 +0000

There are a lot of ways to handle conflict. A popular one is to escalate them by avoiding the contentious subject, shouting at people who disagree with you, and other fun things like that. But if you’d like to, I don’t know, reduce the pain and agony of your next conflict, then active listening is…

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Destroying the Myth of the Disloyal Young Worker

Jeff Havens — Mon, 05 Dec 2022 15:34:56 +0000

As 2022 draws to a close, there are two issues that seem to have completely dominated the year – supply chain, and labor shortage. Those have been the two key drivers at pretty much every conference I have attended this year. Fixing the supply chain is beyond my ability. But dealing with our persistent labor…

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Is Striving For Consensus Keeping You From Moving Forward?

Jeff Havens — Mon, 08 Aug 2022 13:46:27 +0000

Recently my wife and I were in Barcelona, visiting her family and 87 of their closest friends. (Not quite, but there were a lot of people.) We were outside, it was a beautiful day, and it was time to decide where to have dinner. The only thing everyone agreed on was that we wanted to…

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The Upside of Catastrophe

Jeff Havens — Wed, 01 Jul 2020 21:06:05 +0000

I’m not saying anything especially ground-breaking when I say that the last several months have been catastrophic for just about everyone. There’s the pandemic, obviously. But that’s not the only catastrophe I’m referring to. There’s the murder of George Floyd in broad daylight on a busy street, which was not the first time a person…

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Can Risk Be Eliminated?

Jeff Havens — Tue, 05 May 2020 18:59:43 +0000

I’ve been thinking a lot about risk lately. In all fairness, as I near the end of my second month in quarantine I have been thinking a lot about all kinds of things – poetry, weasels, gymnastics, pancakes, mulch, and you get the idea. But as far as business goes, my brain keeps circling back…

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How Should You Respond To A Crisis?

Jeff Havens — Mon, 02 Mar 2020 16:49:19 +0000

Ah, crisis. It’s a fun word to say, but that’s the only fun thing about it. Crisis brings massive uncertainty, and we generally don’t deal well with that. Besides, crises often bring the potential for something significantly negative without offering the potential for something positive. We call it risk when things might end well but…

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