https://www.jeffhavens.com/uncategorized/horrible-customer-service-101-the-automated-menu Leadership | Generational Issues | Entertaining Mon, 11 Aug 2014 18:57:59 +0000 hourly 1 https://wordpress.org/?v=6.9.4 https://www.jeffhavens.com/uncategorized/horrible-customer-service-101-the-automated-menu#comment-81 Mon, 11 Jul 2011 23:41:34 +0000 http://www.jeffhavens.com/blog/?p=73#comment-81 Jeff, I do agree that automated systems can be abused or overdone. But I tend to blame the users, and not the actual systems for that, because they’re using the system wrong. They’re over-relying when they should be just using it to augment communication.

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