By: Ian Frazer

Ian Frazer — Mon, 23 May 2016 18:34:54 +0000

– Put them on hold when they call. Then leave them there listening to scratchy 40YO Perry Como muzac.
– Make a phone voice-tree that cannot reach a live person (ex. Large credit card companies, cellphone companies, etc.).
– Have a minimum 5-day call back waiting period for anything that does reach you. That gives time for them to find someone else to bother.
– always use the wrong product codes in any correspondence, even when they have the correct products codes to begin with.
– Never give your real name, use the profile name of Susan B. Anthony or such, so call-backs can never find you again.

Comments on: 3 Surefire Tactics That Will Drive Your Customers Crazy!

By: Ian Frazer