Customer Service Archives - Jeff Havens | Keynote Speaker | Leadership Keynote Speaker

How to Build Rapport With Others

Jeff Havens — Wed, 14 Aug 2024 14:06:57 +0000

Finding a way to connect to other people is an important part of life – in our personal relationships, obviously, but also in business. It is of course perfectly fine to have professional relationships that are entirely transactional. I do not, for example, have a deep connection most of the people who take my money…

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This is What Honest Customer Service Would Look Like

Jeff Havens — Mon, 04 Mar 2019 14:54:04 +0000

A couple weeks ago, I was in a flower shop, buying flowers for myself so that others would think someone loved me. I was browsing, trying to remember what my favorite color was, when a lady entered in a perfect fury. She was seething, livid, beside herself with rage because the arrangement she had received…

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How to Personally Connect With Your Customers

Jeff Havens — Mon, 03 Dec 2018 20:09:02 +0000

‘Tis the season to squeeze as much money out of your customers as humanly possible! I know that’s not the standard phrase – it’s ‘tis the season to eat jelly,’ in case you were wondering – but the desire to trick people into paying us is always hiding just under the surface. You can hear…

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Are women better negotiators?

Jeff Havens — Mon, 09 Jul 2018 15:26:04 +0000

Recently a friend of mine treated himself and his wife to a new mattress, which is the most boring way to begin an article that I can think of. Dinner? No. A romantic vacation? No. How about shopping for a way to more comfortably be unconscious? Woo-hoo! Oh, and by the way, I’m not saying…

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3 Surefire Ways to Lose Your Next Negotiation

Jeff Havens — Tue, 20 Jun 2017 11:00:39 +0000

Recently a good friend of mine (which means I have at least two good friends, or else I would have said ‘recently the good friend I have’) chose not to run for a leadership position in an association she belongs to. She decided not to run because there were two other candidates interested in the…

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3 Ways to Fix a Terrible Customer Service Experience

Matt Havens — Wed, 03 Aug 2016 10:05:27 +0000

Normally I write about generational issues each month; however, I had an interesting customer service experience this past week I simply had to share. No matter the job title or industry, we’re all in some sort of customer experience field. Every handshake, every business deal, and every conference call is an interaction which leaves an…

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The Customer Is Always Annoying

Jeff Havens — Mon, 18 Jul 2016 11:00:35 +0000

Wow! Today is an awesome day to have no idea what I was going to write until 10 minutes ago. When I woke up this morning I had absolutely no useful thoughts. I couldn’t even decide what I wanted to eat for breakfast; I merely stared at my various boxes of cereal, trying to remember…

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What Customer Service Workers Wish You Knew

Jeff Havens — Tue, 28 Jun 2016 11:00:22 +0000

I worked for seven years as a waiter, through high school and college. I did this because it was the best money I knew how to make that didn’t involve selling drugs. And for the most part I liked it, even though I once worked at a breakfast place and always always came up smelling…

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3 Surefire Tactics That Will Drive Your Customers Crazy!

Jeff Havens — Mon, 16 May 2016 11:08:40 +0000

Let’s face it – customers are annoying. They’re constantly asking for things, and they touch everything – and they’re no telling if they washed their hands the last time they went to the bathroom. Customers are gross. They should be illegal. But unfortunately they’re not illegal. There’s an election coming up, and I’m hoping to…

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Surprise and Delight Your Customers

Jeff Havens — Wed, 03 Jun 2015 11:00:36 +0000

So I fly a lot, and most of it is with Delta. Part of that is because I’ve never had any problem with them, but part of it is because I live in the kind of sprawling megalopolis where the airport offers a choice of…wait for it…two airlines, and the other one is United, and…

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