Customer Experience Archives - Jeff Havens | Keynote Speaker | Leadership Keynote Speaker https://www.jeffhavens.com/category/customer-experience Leadership | Generational Issues | Entertaining Wed, 14 Aug 2024 14:06:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 How to Build Rapport With Others https://www.jeffhavens.com/customer-service-2/how-to-build-rapport-with-others https://www.jeffhavens.com/customer-service-2/how-to-build-rapport-with-others#respond Wed, 14 Aug 2024 14:06:57 +0000 https://www.jeffhavens.com/?p=14181 Finding a way to connect to other people is an important part of life – in our personal relationships, obviously, but also in business.  It is of course perfectly fine to have professional relationships that are entirely transactional.  I do not, for example, have a deep connection most of the people who take my money…

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]]> https://www.jeffhavens.com/customer-service-2/how-to-build-rapport-with-others/feed 0 The One Thing Customers Want Most https://www.jeffhavens.com/customer-experience/the-one-thing-customers-want-most https://www.jeffhavens.com/customer-experience/the-one-thing-customers-want-most#respond Mon, 04 Mar 2019 14:59:41 +0000 https://www.jeffhavens.com/?p=10444 Every year, billions and billions of dollars are spent trying to convince customers to buy things – clothes, toys, hot tubs, insurance policies, private jets, googly-eye glasses, cosmetic surgery, laser pointers, watches, and at least four other things – and 99.99% of the brain power behind that money is focused on trying to figure out…

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