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Last week, NBC ran a TV segment predicting the potential demise of keyboarding classes. It seems that so many kids are becoming accustomed to texting that they don’t see the need to learn formal keyboarding skills. It also seems that smartphone manufacturers believe that predictive keyboarding is advancing at a rate that will make the…
DetailsSo apparently a Fox affiliate in Dallas-Fort Worth ran a story where they accidentally named Zooey Deschanel as a possible suspect in the Boston marathon bombings. It was an obvious error, and easily corrected, but it still had to be a weird half-hour or so for Zooey before everything got cleared up. That’s how most…
DetailsBy now there’s a good chance that you’ve heard of Bitcoins. If you haven’t, Bitcoins are fake money that some guy invented about four years ago, kind of like the bottle caps you sometimes use as poker chips when you can’t afford to buy real poker chips. Then, because playing the stock market was apparently…
DetailsBy now I’m sure you’re familiar with the Princeton mom, the woman who wrote a letter addressed to Princeton’s female college students encouraging them to find a man to marry while they were still in college. Pretty much everyone in the world has commented on it by now, and most of those comments have included…
DetailsDid you know that April is Stress Awareness Month? I didn’t. Personally I think it’s hilarious that they would even bother to have a ‘Stress Awareness’ month. Is there anyone alive who isn’t aware of stress? Is it possible that some perpetually happy and carefree people are floating merrily through life without even the knowledge…
DetailsWell, I’ve been saying it for years, and now it’s finally official – moist is the most disgusting word in English. Those of you who know me know that I have waged an on-stage vendetta against the word moist for years now, and it’s good to know I’m not alone. Check out these awesome statistics…
DetailsThe graduation season is approaching. Right now, millions of college seniors are preparing themselves for the biggest life transition since the day they arrived in college. And a couple months from now, industries all across the nation will be filled with people who only three months ago spent an entire week drunk on the beach.…
DetailsIn honor of my favorite conference of the year*, the Contact Center Conference, I’ve put together my favorite blog posts with customer service tips and tricks. *Unless you have a conference you want to hire me for, then that one’s my favorite. The Customer is Always Annoying – Here’s an advanced customer service technique I…
DetailsNo idea what to write today. My brain is like a blank canvas – not the kind that you paint a masterpiece on, but the kind that you shove in a closet somewhere because someone who doesn’t know you very well bought you a canvas once despite the fact that you hate painting and never…
DetailsHello! This morning I am going to be speaking to about 600 people at the Restaurant Facility Management Association, and everything is going to go great. Which is usually the case. I deliver somewhere between 50 and 80 keynote addresses every year, and most of them go off without a hitch. But as most professional…
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